Care Instructions
Cleaning
1. Wash with warm, soapy water.
No fancy detergents or techniques required
2. Air or towel dry
Relax and enjoy a cuppa
3. Periodically rub in some cooking oil
Every couple of weeks will do it
All products are finely sanded several times and protected with vegetable or cooking oil so that the item will not get rough or tarnished.
Apply some vegetable or cooking oil periodically (every couple of weeks): this will keep the lustre in the timber.
To maximise the life of your product, please do not wash in the dishwasher and keep items out of direct sunlight.
Frequently Asked Questions
FAQs
Can I put a platter or board in the dishwasher?
We recommend you simply hand wash your timber platter or board with warm, soapy water to protect the timber and ensure your platter or board stays looking great for a long time.
What oil should I use to maintain my purchase?
Your favourite cooking or vegetable oil is fine - there’s no need to purchase anything extra.
I’ve left it pretty late and I need it ASAP - can you help?
Send us an email and we will organise express post shipping within Australia for you.
I can’t find the exact right thing - can you make it for me?
If you’re looking for one of our existing products in a specific size, shape or timber type and it’s not available online just shoot us an email and we can look into making a custom piece just for you.
Our Timbers
Shipping & Returns
Shipping
Postage and Handling:
All items will be securely gift wrapped for postage.
Last minute shopping? Need your item yesterday? Please contact us and we can organise express postage at an additional cost.
When will it be sent?
Orders are generally posted within 3- 5 working days of the date they are placed.
If an order is required to be sent urgently please contact us and we will organise Express Post shipping (within Australia) at an additional cost.
How long will it take?
From Tasmania to a Metro area interstate allow approximately 3-6 business days*. Allow a couple of additional days if you’re outside of an Australia Post metro area.
Busier times (like Christmas or Easter) and interruptions to Australia Post can affect these timeframes. Check in with Australia Post for more up-to-the-minute information.
*Please note that these timeframes are provided by Australia Post and are outside of our control.
Returns
Please take care in selecting your item as refunds are not offered if you change your mind.
We take great pride in the quality of our products, however sometimes items can get damaged in transport.
If you have purchased one of our products that is damaged, please contact us within five (5) business days for an exchange or refund. Postage fees are not refundable.
If you are returning an item, please be sure to send the item by registered, traceable mail. Please include a note with your address and daytime phone number along with your request and a copy of your sales receipt.
A credit will only be made to a customer after the returned product is received by us in accordance with the above guidelines. Out the Back reserves the right to modify its exchange and return policy. If you have any questions about our returns policy, please contact us.